Please assign a menu to the primary menu location under MENU

TechnologyTips / Guides

Business Owners: Learn How To Communicate Securely With Your Customers

When you run a business, one of the most-important things you need to ensure is the security of sensitive data. The media is full of stories about how companies and even government departments lose data due to poor security.

We live in such a busy digital age that we almost demand information get sent to us over unsecure means like email. I’ve lost count of the number of firms that send details like usernames and password over unencrypted email!

These days, hackers don’t have to do much to gain access to supposedly secure systems. Are you worried about how safe your communications are with customers? If so, today’s blog post is for you. Here are a few examples of how to talk to your customers without fear of anyone else snooping on your private conversations.

Encrypt your emails

Few business owners know this fact, but it’s possible to encrypt email communications. One of the most popular methods is to use PGP (“Pretty Good Privacy”) encryption.

The only downside to this approach is that both the sender and the receiver need to have such communications set up. And in some cases, this can be tricky if either or both parties have limited technical skills.

Use a secure web portal

It’s no secret that most of us spend a few hours each day, without fail, using the World Wide Web. One popular way to communicate with customers over a secure channel is to use a secure web portal.

It might sound like a geeky buzzword. But portals are, in essence, websites protected by SSL/TLS encryption. In fact, the encryption levels are so good that banks use them for customers that want to do online banking.

Any competent web developer can set you up a secure web portal. And they can check that it prevents hacking attempts from external sources.

Use secure text messaging

I can guarantee you that most, if not all your customers will use a smartphone or cell phone of some description. One way to have secure communications with them is to use secure texting software.

Unlike conventional SMS messaging, they would use a special “app” to send and receive messages with you. To manage these messages, you use PC-based software rather than a cell phone to communicate with them.


Credit / joi

Consider EDS for invoices

EDS is a secure electronic method for sending invoices to people. Most large corporations use them. That’s because it means they receive invoices in an acceptable format suitable for their systems.

Sometimes customers don’t want other people to know where they buy goods and services from, or even who from due to security reasons. EDS is a scalable format for transmitting invoice data over a secure medium.

Avoid phone calls

The unfortunate thing about telephones is that unauthorized people can “tap” into calls and hear everything that gets said. Avoid making calls to customers if you need to discuss confidential matters.

I hope this guide was useful for you today. Thanks for reading it!